Refunds, clearly explained.

• Need a different time? Use the link in your booking confirmation any time before the call starts. There is no extra charge.
• If you cancel or do not attend: the fee is not refunded. Your time slot was reserved for you, and our team prepares for the call from your booking form.
• If we cancel or cannot hold your call: you choose a new time or a full refund.
• If you paid twice or paid more than the fee: we refund the extra amount.
• If your payment cannot be verified: the booking is not confirmed. Contact us with your transaction details and we will check it.

Your written quotation sets out your fee and payment schedule. Our standard structure is:

• First instalment: not refundable once work on your file has started.
• Second instalment: not refundable once your application has been submitted.
• If you withdraw before submission: any second instalment you have already paid is refunded, minus out-of-pocket costs already spent on your case.
• Refusal decisions: no refund if a visa is refused. Our fee pays for the work done on your file, not for the decision, which only the immigration authority can make.
• Services stopped because of a hidden refusal or false information are not refunded.

Government visa fees, biometrics, visa application centre charges, courier and translation costs are paid to third parties and cannot be refunded by us once paid. Any refund of these fees is at the authority's or provider's discretion. If an authority refunds a fee to us, we pass it to you in full.

Email info@alirazaconsultant.com from the number or email you used with us, and include:

• Your full name
• Your booking ID or quotation number
• The payment date and transaction ID
• The reason for your request

We review your request and pay approved refunds within 15 working days, to the account the payment came from. For international transfers, bank charges and exchange rate differences may change the amount you receive.

If anything here is unclear, email info@alirazaconsultant.com or call +92 334 4302224 during office hours. See also our Terms of Service.